To move people on is upsetting for them and you. You have to be reconciled that it’s ok when people are upset. Other people’s emotional response cannot be higher on the list than the place you are going. If it is then you and your organisation will never go anywhere. In fact upsetting people is part of the job. Just look at loving, meek Jesus. He turns over the tables, calls people vipers and one of his followers satan. But he led a world leading organisation that has offices and reps all over the world.